Privacy Policy

Last updated: January 2026

CoinCasino operates at coincasino.co.za and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our platform.

Who We Are

CoinCasino is operated in accordance with South African law, including the National Gambling Act 7 of 2004 and applicable regulations set by the National Gambling Board (NGB). Our registered address and operator details are available on request. If you have any questions about this policy, contact us directly at [email protected].

What Information We Collect

We collect personal information when you register an account, make a deposit, or contact our support team. This includes:

• Your full name, date of birth, and South African ID number
• Contact details including your email address and mobile number
• Banking details and payment information used for deposits and withdrawals in Rand (R)
• Device information, IP address, and browsing activity on our site
• Copies of identity documents submitted for FICA verification

We don't collect more than we need. Everything on that list has a clear purpose, whether it's verifying your identity, processing your payments, or keeping your account secure.

Why We Collect Your Information

South African law requires us to verify who you are before you can gamble on our platform. Beyond that legal obligation, we use your information to:

• Create and manage your CoinCasino account
• Process deposits and withdrawals in ZAR
• Detect fraud and prevent money laundering, as required under the Financial Intelligence Centre Act (FICA)
• Send you account-related communications and, where you've opted in, promotional offers
• Provide responsible gambling tools and monitor for signs of problem gambling behaviour

FICA and Identity Verification

As a regulated gambling operator, we are required by law to verify your identity. This is not optional. You'll need to submit a valid South African ID document or passport, proof of address, and in some cases proof of income or source of funds. We won't process withdrawals until verification is complete. This protects you and keeps our platform compliant.

How We Share Your Information

We don't sell your personal information to third parties. Full stop. We may share it with:

• Payment processors and banking partners who handle your ZAR transactions
• Regulatory bodies including the NGB, FICA, and law enforcement where legally required
• Third-party service providers who help us run the platform, under strict data protection agreements
• Responsible gambling organisations if we believe you may need support

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a minimum of five years after closure, as required by South African gambling and financial regulations. After that period, your data is securely deleted or anonymised.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request corrections if anything is inaccurate, and in certain circumstances request that we delete your data. You can also object to how we use your information for marketing purposes at any time.

To exercise any of these rights, email us at [email protected]. We'll respond within a reasonable time and no later than 30 days.

Security

We use industry-standard encryption and security measures to protect your data. But no system is completely foolproof, so we also encourage you to use a strong, unique password for your CoinCasino account and never share your login details with anyone.

Responsible Gambling

CoinCasino is committed to responsible gambling. If you're concerned about your gambling behaviour, visit the National Responsible Gambling Programme at nrgp.org.za or call the toll-free helpline on 0800 006 008. Gambling is for adults only. You must be 18 or older to use this platform.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page and, where the changes are significant, notify you by email. Continued use of coincasino.co.za after any update means you accept the revised policy.